Terms of Service

1. Acceptance of Terms

Welcome to Dear LDS (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the website located at dearlds.com (the “Site”) and all products and services offered through the Site, including the purchase of physical greeting cards and digital downloads (collectively, the “Services”).

By accessing or using the Site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, you must not use the Site or purchase any products. These Terms constitute a legally binding agreement between you and Dear LDS.

You represent that you are at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater. If you are under 18, you may use the Site only with the involvement and consent of a parent or legal guardian.

2. Products & Services

2.1 Greeting Cards

We sell Latter-Day Saint themed greeting cards in two formats:

• Printed Cards (Physical): Custom-printed on premium cardstock and shipped to your provided address within the United States.
• Digital Downloads: High-resolution printable PDF files delivered electronically after purchase. You may print these at home or at a local print shop for personal use.

2.2 Personalization

You may personalize cards with custom text, placement, font size, and font color selections. You are solely responsible for the content of any personalized text. We reserve the right to refuse to print or deliver any personalization that contains:

• Profanity, hate speech, or discriminatory language
• Threats, harassment, or incitement to violence
• Content that infringes on third-party intellectual property rights
• Obscene or sexually explicit content
• Any content that violates applicable law

If we refuse to fulfill an order due to prohibited personalization content, we will issue a full refund.

2.3 Product Accuracy

We make every effort to display card colors and designs accurately on the Site. However, actual printed colors may vary slightly from what you see on your screen due to differences in monitors, printers, and cardstock. These slight variations do not constitute a defect.

3. Ordering & Payment

3.1 Placing Orders

When you place an order through the Site, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, suspected fraud, or prohibited personalization content.

3.2 Pricing

All prices are displayed in US Dollars (USD) and include no tax unless otherwise stated. Applicable sales tax will be calculated at checkout based on your shipping address and applicable state and local tax laws. Sales tax applicability varies by state and product type — digital downloads may be subject to sales tax in certain states. We reserve the right to change prices at any time without prior notice, but price changes will not affect orders that have already been confirmed.

3.3 Payment Processing

All payments are processed securely through Stripe, a PCI DSS Level 1 certified payment processor. We accept major credit and debit cards. By providing your payment information, you represent that you are authorized to use the payment method and authorize us to charge the total order amount, including shipping and applicable taxes.

We do not store your full credit card number, expiration date, or CVV. All payment data is handled directly by Stripe in accordance with their Privacy Policy and Terms of Service.

3.4 Order Confirmation

After successful payment, you will be redirected to an order confirmation page. For digital purchases, download links will be available on this page. An email confirmation will also be sent to the email address provided during checkout.

4. Shipping

• Domestic Only: We currently ship only within the United States.
• Shipping Rate: A flat rate of $4.99 applies to all orders containing physical cards, regardless of quantity.
• Processing Time: Orders are typically processed within 1–3 business days.
• Delivery Time: Standard shipping delivery takes 3–5 business days after processing. Total delivery time is approximately 4–8 business days from order placement.
• Shipping Address: You are responsible for providing an accurate and complete shipping address. We are not responsible for orders shipped to incorrect addresses provided by you. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional shipping charges may apply).
• Lost or Damaged Shipments: If your order is lost or arrives damaged, please contact us within 14 days of the expected delivery date. We will work with the carrier to resolve the issue and, at our discretion, reship the order or issue a refund.

5. Digital Downloads

California Disclosure (AB 2426): Digital downloads purchased on this Site are provided under a limited personal-use license as described in Section 7.2 of these Terms. You are licensing the right to print and use the card design for personal purposes — you do not acquire ownership of the underlying design. See Section 7.2 (Your License) for full license terms.

• Delivery: Digital products are delivered immediately after payment through secure, time-limited download links on your order confirmation page.
• Download Limits: Each digital purchase includes up to 5 downloads per item. Download links expire 7 days after purchase.
• Technical Issues: If you experience problems downloading your files, contact us at support@dearlds.com within 7 days of purchase and we will provide replacement download access.
• File Format: Digital downloads are provided as high-resolution printable PDF files suitable for home or professional printing.

6. Refund & Return Policy

6.1 Physical Cards

• Defective or Incorrect Orders: If you receive a card that is damaged, defective, or does not match your order (including incorrect personalization caused by our error), contact us within 14 days of delivery. We will reprint and reship the correct order at no additional charge, or issue a full refund including shipping costs.
• Change of Mind: Because our printed cards are custom-made to order, we cannot accept returns for change of mind. However, if you are unsatisfied for any reason, contact us and we will do our best to make it right.
• Cancellation: Orders may be cancelled for a full refund if the request is made before the card enters production (typically within 24 hours of order placement). Once production begins, cancellations are no longer available.

6.2 Digital Downloads

• Pre-Download: If you have not yet downloaded the file, you may request a full refund within 7 days of purchase.
• Post-Download: Because digital products can be copied once downloaded, refunds are generally not available after the file has been downloaded. However, if the file is corrupt, incorrect, or materially different from what was advertised, we will provide a replacement file or a full refund.
• New York Residents: In accordance with New York consumer protection law, if you believe a digital product is materially defective or was not delivered as described, you may contact us for a refund regardless of download status. We will evaluate each request on a case-by-case basis in good faith.

6.3 Refund Method

Approved refunds will be processed to the original payment method within 5–10 business days. Refund processing times depend on your bank or card issuer.

6.4 California Residents — Cancellation Rights

Pursuant to California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

7. Intellectual Property

7.1 Our Content

All card designs, illustrations, text, images, logos, trademarks, and other content on the Site (collectively, “Content”) are owned by or licensed to Dear LDS and are protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Content without our prior written permission.

7.2 Your License

When you purchase a greeting card (physical or digital), you receive a limited, non-exclusive, non-transferable, personal-use license to:

• Physical Cards: Use the printed card for its intended purpose (giving as a greeting card).
• Digital Downloads: Print the downloaded PDF file for personal, non-commercial use. You may print multiple copies for personal distribution (e.g., sending to multiple recipients) but may not resell, sublicense, or commercially distribute the design.

You may not:

• Resell, redistribute, or share digital files with others for their use
• Use card designs for commercial purposes (merchandise, marketing materials, etc.)
• Claim ownership of the card designs
• Remove or alter any copyright notices or watermarks
• Upload card designs to print-on-demand services or third-party marketplaces

7.3 User-Generated Content

By entering personalized text on a card, you grant us a limited license to reproduce that text solely for the purpose of fulfilling your order. We do not claim ownership of your personalized text and will not use it for any other purpose.

8. User Accounts

You may create an account to save preferences and view order history. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms, are used for fraudulent activity, or have been inactive for more than 24 months (with prior notice to you).

9. Prohibited Uses

You agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorized access to our systems, databases, or other users’ accounts
• Use automated tools (bots, scrapers, crawlers) to access or collect data from the Site without our written permission
• Interfere with or disrupt the Site’s infrastructure or performance
• Submit false, misleading, or fraudulent orders or payment information
• Impersonate any person or entity
• Use the Site to transmit malware, viruses, or other harmful code
• Circumvent, disable, or interfere with security-related features of the Site

We reserve the right to investigate and take appropriate action, including terminating your access and reporting to law enforcement, for any violation of this section.

10. Disclaimer of Warranties

THE SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY INFORMATION ON THE SITE.

SOME STATES, INCLUDING NEW YORK AND CALIFORNIA, DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH STATES, OUR WARRANTIES ARE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DEAR LDS, ITS OWNERS, OFFICERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR PURCHASE OF ANY PRODUCTS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

SOME STATES, INCLUDING NEW YORK AND CALIFORNIA, DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

12. Indemnification

You agree to indemnify, defend, and hold harmless Dear LDS and its owners, officers, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in connection with: (a) your use of the Site; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) any personalized content you submit through the Site.

For New York residents: This indemnification clause is limited to the extent permitted by New York General Obligations Law and does not require you to indemnify us for our own negligence.

13. Dispute Resolution

13.1 Informal Resolution

Before filing any formal legal claim, you agree to contact us at support@dearlds.com to attempt to resolve the dispute informally. We will make a good-faith effort to resolve any concerns within 30 days.

13.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles. This choice of law does not deprive you of any mandatory consumer protections afforded by the laws of your state of residence, including but not limited to California and New York consumer protection statutes.

13.3 Jurisdiction & Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Salt Lake County, Utah. You consent to the personal jurisdiction of such courts. Notwithstanding the foregoing, California residents retain their right to bring actions in California courts as permitted by California law, and New York residents retain their right to bring actions in New York courts as permitted by New York law.

13.4 Small Claims Court

Nothing in these Terms prevents you from bringing a claim in small claims court in your county of residence, provided the claim falls within that court’s jurisdictional limits.

13.5 Class Action Waiver

To the fullest extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this class action waiver is found to be unenforceable in your jurisdiction, then this entire dispute resolution section shall be null and void with respect to you.

Opt-Out: You may opt out of this class action waiver by sending written notice to support@dearlds.com or by mail to Dear LDS, P.O. Box 1234, Salt Lake City, UT 84101 within 30 days of your first use of the Site. If you opt out, you retain your right to participate in class actions.

14. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms resulting from events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, supply chain disruptions, shipping carrier delays, internet outages, or acts of terrorism. In such events, we will make reasonable efforts to notify you and fulfill your order as soon as practicable.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Dear LDS regarding the use of the Site and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

17. Changes to These Terms

We may modify these Terms at any time by posting the revised version on the Site with an updated “Last Updated” date. Material changes will be announced through a prominent notice on the Site for at least 30 days. Your continued use of the Site after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Site.

For California residents, pursuant to California Civil Code Section 1789.3, we will provide at least 30 days’ notice before any material change to these Terms takes effect.

18. Electronic Communications

By using the Site or contacting us via email, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing. This does not affect your statutory rights under the federal E-SIGN Act or applicable state electronic transactions laws.

19. Accessibility

We are committed to making our Site accessible to all users, including individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.2 at the AA level. If you encounter any accessibility barriers, please contact us at support@dearlds.com and we will work to provide the information you need in an accessible format.

20. Contact Us

If you have questions about these Terms, please contact us:

• General Support: support@dearlds.com
• Privacy Requests: privacy@dearlds.com
• Contact Form: dearlds.com/contact
• Mail: Dear LDS, P.O. Box 1234, Salt Lake City, UT 84101